Helarea | General Terms and Conditions

HELAREA FINE ART, S.L.U., with NIF B88478359 and address for notification purposes at c/ Paseo de la Castellana, 259, C, 43rd floor, Madrid – 28.046 (hereinafter, “HELAREA”), owns all rights, including copyright, intellectual, industrial, commercial exploitation and/or any other type of rights to the online intermediation platform, through the website www.helarea.com (hereinafter, the “Portal”) created with the ultimate purpose of intermediating in the art market, by making available to its users a contact website for the purchase and sale of works of art and crafts (hereinafter, “Work/s”). Consequently, HELAREA does not act as a seller of any product nor does it hold or acquire ownership of the Works.

These general conditions (hereinafter, the “General Conditions”), regulate the use of all services and content that HELAREA makes available to users who are going to purchase Works on the Portal in accordance with these General Conditions (hereinafter “User/s”).

In addition to these General Conditions, the User's relationship with HELAREA shall be governed, among others, by the Privacy Policy and the Cookie Policy of HELAREA, as well as by any other contractual document that both parties sign in relation to the service provided by HELAREA in addition to these contracting conditions.

By the mere use of the Portal, the User expresses full and unreserved acceptance of these General Conditions, which may be modified by HELAREA at any time. Consequently, the User must, under their own responsibility, carefully read these General Conditions on each occasion they intend to use the Portal.

The User declares having read, understood, and accepted these General Conditions, which have been brought to their attention and made available prior to their acceptance. Likewise, these General Conditions are available to the User at all times and free of charge on the website www.helarea.com.

The Portal may offer, separately or simultaneously, (i) an intermediation service (marketplace) between Artists and Users for the purchase and sale of Works, and (ii) a direct sales service of certain products or works by HELAREA (hereinafter, the “E-commerce”).

These General Conditions shall apply exclusively to purchases made under the marketplace modality, in which HELAREA acts as an intermediary and, where applicable, a collection agent on behalf of the Artist, without in any case acquiring the status of a seller.

Purchases made under the E-commerce modality shall be governed by their specific contracting conditions. In case of contradiction or conflict between these General Conditions and the specific conditions applicable to E-commerce (or a specific purchase), the latter shall prevail.

For informational purposes, before finalizing each purchase, the User may consult the applicable modality (marketplace or E-commerce) and the identity of the seller (Artist, HELAREA or, where applicable, a third party), as well as the specific conditions applicable to said operation.

1. OBJECT:

1.1. The Portal is an intermediation platform whose exclusive purpose is the intermediation in the purchase and sale of Works between the creators of the Works (hereinafter, the “Artists”) and the Users, through its promotion and dissemination.

1.2. By virtue of this, the services of HELAREA (hereinafter the “Services”) are limited to (i) online intermediation, HELAREA disclaiming any responsibility for the Works, as it is not part of the purchase-sale transaction, (ii) receiving in the name and account of the Artist the amount paid by the User as the price of the Works, including associated expenses, from which HELAREA's commission will be deducted (having previously accepted this by the Artist) as well as shipping costs.

1.3. Consequently, the Artist shall be solely responsible for the authenticity, provenance, quality, and condition of the Works published and sold on the Portal, and the User must direct any claim in this regard to the Artist.

2. ACCESS TO THE PORTAL:

2.1. The Services will be provided online through the Portal. The User may access it through computers, mobile devices (mobile phones, electronic organizers), television, and other telematics channels as long as they are compatible with the Portal.

2.2. The functionalities of the Service will be the same when accessed through mobile devices or other means other than computers, always bearing in mind that some may not be fully operational due to the characteristics of the devices and/or the physical or practical impossibility of being able to fulfill certain procedures and/or requirements established beforehand by the applicable regulations.

2.3. To access the content and functions of the Portal, Users may either browse and purchase Works without registering on the Portal or register on it by creating an account. For clarification purposes, Users accept these General Conditions whether they have registered or not.

2.4. To create an account, Users must fill out all required fields in the User registration form and set a password (hereinafter the “Access Key”).

2.5. Users agree to provide truthful information in the registration and/or purchase process and to keep it properly updated, HELAREA assumes no responsibility for any breaches by the User in this regard. For registration on the Portal, the User declares and guarantees that (i) they are of legal age, (ii) they have sufficient capacity to act, (iii) they have read and accepted the General Conditions, the cookie usage policy, and the privacy policy.

2.6. Users' identification codes and access keys are personal and non-transferable. It is the User's responsibility to exercise due diligence to prevent access or use by third parties who access or use the codes or identification keys in their name. Likewise, the User is solely responsible for the choice, loss, theft, or unauthorized use of any code or identification key and the consequences that may arise from it. In case of loss or theft, the User may contact HELAREA to obtain assistance in this regard.

2.7. It will be the User's responsibility to obtain the terminals, software, and/or any equipment necessary for access to the Portal and use of the Services, as well as the expenses that may arise from them, HELAREA is not responsible for compatibility problems between the Portal and the User's materials (terminals, software, equipment, etc.).

2.8. In any case, HELAREA will not be responsible for the interruption of the operation of the Portal as long as it is caused by force majeure, network maintenance, and/or server or hosting failure.

2.9. HELAREA will not be responsible for the state, condition, or authenticity of the Works, such responsibility belonging solely and exclusively to the Artist. By virtue of this, Users release HELAREA from liability regarding the veracity of the state and authenticity of the Works, HELAREA not guaranteeing the accuracy and completeness of the information. The User who gives their consent to the purchase of the Work will do so under their own judgment and responsibility.

3. ACCESS TO THE SERVICES:

3.1. The User may access the Services of the Portal through the following options:

3.1.1. Access with registration: The registered User will have the right, free of charge, to access the portal, through which they can make purchases without having to re-enter the registration data. However, HELAREA reserves the right, based on the circumstances described in the General Conditions, to delete the corresponding User account. Likewise, it is established that the User may proceed to delete their account at any time, provided they communicate this circumstance to HELAREA.

3.1.2. Access without registration: Unregistered Users will have the possibility of making purchases on the Portal; however, to carry out each transaction, they will be required to enter a series of mandatory fields, as established by HELAREA. Said fields may include, among others, contact and payment information.

4. PRICES AND SHIPPING COSTS:

4.1. Access to the Portal is free.

4.2. The price of the Works will be the one established by the Portal at any given time, except in case of manifest error. Any error in the price of the Works already ordered by the User will be reported to the latter as soon as possible, offering them the option to cancel the order or reconfirm the order at the correct price. In case HELAREA is unable to contact the User, HELAREA will be authorized to cancel the order and refund the User the total amount paid.

4.3. The prices stipulated on the Portal include VAT, or any applicable taxes or duties, but exclude the shipping costs of the Works, which will be added separately to the total amount.

4.4. Shipping costs will vary depending on the pickup and delivery time, territorial scope, and size and weight of the Works.

5. PURCHASE AND PAYMENT:

5.1. The purchase of Works will be made through the Portal, following the procedure established for this purpose. Prior to the confirmation of the order and payment, the Portal will inform the User clearly about: (i) the modality applicable to the operation (marketplace or E-commerce); (ii) the identity of the seller (Artist or HELAREA, as applicable, or a third party); (iii) the entity that will issue the invoice for the price of the Work and the entity that will issue, where applicable, the invoice for the shipping costs; and (iv) the specific conditions applicable to the purchase made.

5.2. The User must pay the price of the Works, the shipping costs, and any associated expenses through HELAREA's secure payment system opened with STRIPE (LINK TO THEIR TERMS AND CONDITIONS). HELAREA does not guarantee nor, under any circumstances, is it responsible for the availability or accessibility of the payment platform, the interruption in its operation, nor computer failures, errors, or delays not attributable to HELAREA.

5.3. In marketplace purchases, the User accepts that the payment may be processed by HELAREA and/or by the payment service provider designated by HELAREA, HELAREA acting, where applicable, as a collection agent on behalf of the Artist, and the foreseen commission and expenses will apply. In E-commerce purchases, the collection will be made on behalf of HELAREA, in accordance with the specific conditions of E-commerce.

5.4. Payment data will not be kept by HELAREA, but by their payment service provider, unless the User decides to enter it at the time of registering on the Portal.

5.5. The form of payment will be made by the User through payment by credit or debit card issued by a banking authority duly authorized for this purpose. The User accepts that the payment service provider designated by HELAREA will make the corresponding charge. The User guarantees that the data provided regarding their card are accurate and valid in their entirety.

5.6. The completion of the payment will constitute the express acceptance of the terms and conditions of the order placed, specifically including the provisions contained in the General Conditions.

5.7. Once the price together with the applicable taxes and expenses has been paid, HELAREA will send the User an email confirming the order, as well as the receipt of the corresponding payment. From this moment, the purchase and sale between the User and the Artist through HELAREA will be understood as formalized.

5.8. The User expressly consents that the invoices related to the price of the Works and the shipping costs be issued electronically, respectively, by the Artist and the third-party carrier.

6. DELIVERY OF THE WORK:

6.1. The shipping of the Works will be carried out through the third-party carrier/s available on the Platform and the one/s will be contracted for this purpose by the User, who must assume the expenses associated with the shipping services. The physical taking possession of the Work (hereinafter, “Delivery” or “Receipt”), will be carried out at the address indicated by the User, which may be established solely in national territory.

The territorial limitations indicated in this Clause 6 (including, where applicable, delivery solely within national territory) shall apply to purchases made through the marketplace. For purchases made through E-commerce, the territorial scope and delivery conditions shall be those set out in the specific E-commerce terms and/or the information displayed during the purchase process.

6.2. If Delivery is not possible for reasons not attributable to HELAREA, the Artist, or the carrier, such as if the provided Delivery address is incorrect, the User shall bear all additional costs that may apply in each case.

6.3. If Delivery is not possible because the User or the authorized person fails to appear at the specified address on two occasions, HELAREA shall be entitled to cancel the order. Such cancellation shall result in the refund of the amounts paid to the User, except for packaging, shipping, and return costs for the Artwork to the Artist, for which the User shall be responsible, and which shall be deducted from the total amount refunded to the User.

6.4. Some orders may be available exclusively for certain geographical areas.HELAREA shall inform the User of this circumstance in cases where it occurs. If a User has paid for an Artwork, but for geographical reasons the Artwork cannot be transported to the point specified by the User, HELAREA shall ask the User if they can provide another address; if not, HELAREA shall be entitled to terminate the sale and refund the amounts paid by the User.

6.5. Artwork shall not be delivered on Saturdays or Sundays, nor on public holidays.

6.6. En cases of force majeure, if it is not possible to meet the delivery date, the User shall be informed of this circumstance and offered the option of continuing with the purchase, in which case a later delivery date shall be set, or canceling the order and receiving a full refund of the total amount paid.

6.7. Likewise, if the carrier rejects the request for transport services within twenty-four (24) hours of receiving such request, the User shall be offered the option of contracting the services of another carrier presented by HELAREA to the User, or canceling the order and receiving a full refund of the total amount paid.

6.8. At the time of Delivery, in addition to the Artwork itself, the User shall receive the invoice, the certificate of authenticity and condition report issued by the Artist, as well as the delivery note. HELAREA does not guarantee the authenticity of any document issued by the Artist, who shall be the solely and exclusively responsible for any possible misrepresentations, lack of authenticity, or, in general, any breach regarding the authorship, ownership of the Artwork, or its state of preservation.

6.9. HELAREA shall in no case be liable for any damage, defects, loss, non-conformity, delay in Delivery, or the authenticity of the Artwork during the transport and Delivery process. Instead, such liability shall rest exclusively with the Artist or, where applicable, the carrier.

6.10. Any incident related to the transport and Delivery of the Artwork must be reported immediately by the User to the carrier and to HELAREA.

7. RIGHT OF WITHDRAWAL:

7.1. The regime for withdrawal, returns, and refunds shall depend on the purchase method indicated in the order:

(i) For purchases made through the marketplace, the seller of the Artwork is the Artist identified in the order, and the rules of this Clause 7 shall apply, with HELAREA acting as an intermediary to coordinate the process, without prejudice to the fact that the legal obligation to refund rests with the seller when such refund is required under applicable regulations.

(ii) For purchases made through E-commerce, the seller of the Artwork or product shall be HELAREA, and the specific E-commerce terms shall apply, which shall prevail over the provisions of this Clause 7 in the event of any contradiction.

7.2. The User shall have a period of fourteen (14) calendar days to inspect the condition of the Artwork and exercise the right of withdrawal. Otherwise, the User shall be deemed to have accepted the transaction, and no subsequent claims may be made against HELAREA.

7.3. The period for exercising the right of withdrawal shall begin on the moment of Delivery.

7.4. By virtue of the right of withdrawal, the User must return the Artwork purchased from the Artist to HELAREA, and HELAREA, likewise, must refund the User the full amount paid, except for the shipping costs of the Artwork in cases where, among several shipping options, the User had chosen the most expensive one.

7.5. The refund to the User shall be made through the same payment method used by the User, and the Artwork shall be returned to the Artist at the address from which it was delivered to the carrier, in the same condition in which it was delivered, including the original packaging.

7.6. HELAREA may withhold the refund until the Artist has received the Artwork or until the User has provided proof of return.

7.7. If the User does not have the status of a consumer, they must bear the costs associated with the return of the Artwork and, likewise, shall be responsible for the risks associated with its shipment. The Artwork must be returned using the same method by which it was initially delivered, in the same box or one of identical characteristics, and in any case, with packaging that ensures maximum protection of the Artwork.

7.8. Under no circumstances shall Artwork commissioned, framed, or otherwise customized at the User's request, nor any other Artwork that by its nature cannot be returned or may deteriorate, be subject to this right of withdrawal.

8. RETURN OF DEFECTIVE ARTWORK:

8.1. The regime applicable to incidents involving damage, defects, or lack of conformity shall depend on the purchase method indicated in the order:

(i) For purchases made through the marketplace, the seller of the Artwork is the Artist identified in the order, to whom the User must direct the corresponding claim, without prejudice to the fact that HELAREA may assist as an intermediary in managing communications with the Artist and/or carrier.

(ii) For purchases made through E-commerce, the seller shall be HELAREA, and the specific E-commerce terms shall apply, which shall prevail in the event of any contradiction.

8.2. If an Artwork is not in good condition at the time of Delivery for reasons not attributable to the User, the User shall have the right to return the Artwork and receive a refund of the amounts paid, after notifying HELAREA of the reason for the return, and the User must bear the transport and packaging costs associated with the return. Such packaging must be suitable for the class and nature of the Artwork, and the transport must be carried out by the same carrier that performed the Delivery.

8.3. HELAREA may withhold the refund until the Artist has received the Artwork or until the User has provided proof of return.

8.4. HELAREA shall pay the price of the Artwork to the Artist, deducting HELAREA's corresponding commission, on the twenty-fifth (25th) day of the month following the purchase, or on the next business day, provided that no claims have been made by the User.

8.5. HELAREA shall act as an intermediary agent in filing claims and shall withhold the amount involved in the transaction until (i) the User or the corresponding legal entity instructs otherwise, or (ii) thirty (30) calendar days have elapsed since HELAREA was notified of the dispute or claim. HELAREA shall not take legal action on behalf of the User.

9. INSURANCE POLICY:

9.1. HELAREA makes available to Users a national transport insurance policy for Artwork contracted with the insurance company LIBERTY MUTUAL INSURANCE EUROPE LIMITED (Branch in Spain), with its registered office at [.], in effect during the period from [.] to [.]. The User may request that HELAREA send the terms and conditions governing the insurance policy.

9.2. The coverage provided by this policy applies to the shipment of Artwork, properly packaged according to its class and nature, using the carriers presented to the User by HELAREA.

9.3. Accordingly, the User must, among other things, report the occurrence of the loss or damage to the insurance company within a maximum period of seven (7) days from the date it became known, and the insurer may claim damages for any failure to report it, unless it is proven that the User became aware of the loss or damage by other means. The User is also required to always retain the Artwork's packaging for inspection by the insurance company's adjusters, as well as to make a written note on the delivery note or carrier's waybill acknowledging receipt of the damaged Artwork and reserving the right to take appropriate action. In addition, the insurance company will require, at a minimum, the delivery note and the carrier's waybill.

10. TRANSFER OF RISK AND TITLE:

10.1. The User shall assume the risk of the Artwork from the moment Delivery has taken place.

10.2. The User shall acquire title to the Artwork once HELAREA has received full payment of all amounts due in connection with the purchase, including transport costs.

11. PARTNERS NECESSARY FOR THE DELIVERY TRANSACTION:

11.1. HELAREA reserves the right to include in the Portal links and/or advertising for services provided by third-party partners, provided that HELAREA considers that such partners can add value or offer a service that is useful or necessary for Users.

12. PORTAL ACCESS RESTRICTIONS AND UNAUTHORIZED USE:

12.1. User access to the Portal may be restricted and/or limited by HELAREA in the following scenarios, without prejudice to any other action that may correspond to HELAREA in accordance with these General Terms and Conditions and their Annexes or the law:

12.1.1. When maintenance or update work is being performed on the Portal.

12.1.2. When HELAREA suspects that the User is using the Portal in violation of the terms of these Terms and Conditions or applicable law.

12.1.3. When necessary to comply with a judicial requirement or a requirement from any competent authority or applicable regulations.

12.1.4. When the User fails to fulfill their payment obligations in a timely manner or in accordance with the agreed terms.

12.1.5. The User must use the Portal solely for its intended purposes. The following list includes, by way of example, some of the commitments assumed by the User:

12.1.6. Not using the Portal to detect vulnerabilities in third-party websites;

12.1.7. Not using the Portal to transmit, install, or publish any virus, malicious code, or other harmful programs or files;

12.1.8. Not registering with a false identity or impersonating third parties;

12.1.9. Not breaching, or attempting to breach, the security or authentication measures of the Portal or any network connected to it;

12.1.10. Not reverse engineering, decompiling, disassembling, or attempting to discover the source code, object code, or the structure, ideas, or algorithms underlying the Portal, except where authorized by law;

12.1.11. Not using the Portal in violation of good faith, morality, or public order;

12.2. The above list is merely indicative, so the User must at all times comply with all other obligations applicable to them in accordance with these General Terms and Conditions and applicable regulations.

12.3. The User acknowledges and accepts that HELAREA does not control the User's use of the Portal, nor does it have actual knowledge of whether the activity carried out through the Portal is unlawful or injures the property or rights of a third party. For these purposes, if the User makes unauthorized use ofthe Portal or if, for any other reason, their use causes damage to HELAREA or third parties, they agree to indemnify HELAREA.

13. ELECTRONIC SIGNATURE:

13.1. The User's Access Key shall be considered an electronic signature for all purposes. Consequently, the User's use of it shall unequivocally constitute an acceptance of the General Terms and Conditions.

14. INTELLECTUAL AND INDUSTRIAL PROPERTY:

14.1. All intellectual property rights in the Portal are owned by HELAREA or by third parties in the case of the Works.

14.2. HELAREA shall retain all legal and beneficial rights, title, and interests in the Portal, as well as all intellectual property and exploitation rights in the Portal or in connection therewith anywhere in the world. Unless expressly authorized in these General Terms and Conditions. The User may not divide or fragment the Portal into different parts or modules to use them independently.

14.3. The User may provide ideas for corrections, improvements, comments, suggestions, recommendations, or other feedback regarding the Portal or other elements of HELAREA's services. If the User provides feedback, they grant HELAREA a worldwide, non-exclusive, perpetual, irrevocable, transferable, sublicensable, royalty-free right to use, reproduce, distribute, publicly display, perform, or otherwise exploit and incorporate the feedback, in whole or in part, into the services, and to make available in any other way products and services of HELAREA that incorporate such feedback, as well as to support it, in any way and through any means we deem appropriate. This right is granted without any restrictions or obligations for the purpose of operating, developing, providing, promoting, and improving the Portal, including research, the development of other new products, and assistance in possible marketing efforts by HELAREA.

15. CONFIDENTIALITY:

15.1. Any information, whether technical, financial, commercial, or of any other nature, provided and disclosed by HELAREA to the User in connection with the Services, whether orally, in writing, or by any other means, shall be considered confidential information (hereinafter, “Confidential Information”), unless HELAREA previously notifies the User otherwise in writing.

15.2. During the term of these General Terms and Conditions and for ten years after the Delivery of a Work, the User agrees to maintain strict confidentiality, not to disclose it to third parties, and to diligently protect HELAREA's confidential information. Notwithstanding the foregoing, the confidentiality obligations set forth in this clause shall remain in effect indefinitely with respect to any information that may be considered a trade secret under applicable law, provided that such information maintains its status as a trade secret.

15.3. The User agrees to apply the same diligence in protecting HELAREA's Confidential Information as they apply to protecting their own Confidential Information, provided that it meets minimum requirements consistent with customary market practice.

15.4. If the Users are legal entities, sole traders, or other entities other than consumers, these Users shall extend these confidentiality obligations to their employees and collaborators and shall be liable to HELAREA for their actions.

16. LIABILITIES AND WARRANTIES:

16.1. The Portal is provided “as is” and “as available,” and no claims will be accepted for alleged specifications that the technology should meet. Specifically, HELAREA shall not be bound by commitments or promises made by persons outside its company, nor by erroneous expectations regarding the functionality of the technologies.

16.2. To the extent permitted by applicable law, HELAREA does not guarantee or warrant the error-free operation of the Portal, that it meets the User's requirements, that its operation will be uninterrupted or error-free, or that defects in the Portal will be remedied. HELAREA is not responsible for how the User may use the technology, implicitly assuming its legal, ethical, and always within the User's authority and competence use.

16.3. The User assumes any damages, losses, and/or costs that may arise from incompatibilities between the technologies or their updates and the Portal and/or third-party company properties that the User may have installed on their systems, as well as other problems that may arise from the interaction between programs or from matching code chains.

17. INDEMNITIES:

17.1. The User agrees to indemnify and hold HELAREA harmless from and against all and every claim, demand, action, lawsuit, proceeding, cause of action, judgment, damage, loss, liability, settlement, and cost or expense (including, without limitation, interest, penalties, and reasonable attorneys' fees and expenses) that may be brought or asserted against HELAREA due to the User's use of the Portal in violation of the provisions of these General Terms and Conditions and their possible Annexes.

17.2. HELAREA, as an intermediary in the sale of artworks between the User and the Artist, disclaims any liability arising from the authenticity, authorship, defects, ownership, or absence of litigation, claims, or demands related to the Works purchased through the Portal.

17.3. The User acknowledges and accepts that HELAREA does not verify or guarantee the authenticity, authorship, state of preservation, or ownership of the Works offered by the Artists through the Portal. Likewise, the User understands that HELAREA is not responsible for any claim or legal dispute that may arise between the User and the Artist regarding the authenticity, ownership, quality, or any other aspect related to the purchased Works.

17.4. Therefore, the User releases and holds HELAREA, as well as its directors, employees, agents, and affiliates, harmless from any liability, loss, damage, cost, or expense (including, among others, reasonable legal fees) that may arise as a result of the acquisition, possession, display, or use of the Works purchased through the HELAREA portal. This disclaimer of liability shall apply to the maximum extent permitted by applicable law, without prejudice to the provisions of applicable consumer protection laws.

18. DATA PROTECTION:

18.1. These Terms and Conditions shall be governed by the by the Privacy Policy and the Cookie Policy of HELAREA.

19. GENERAL TERMS AND CONDITIONS COMMUNICATION:

19.1. HELAREA makes the Terms and the preliminary information necessary for contracting the Service permanently, easily, directly, and free of charge available to the User and any third-party user through electronic means via the Portal.

20. NOTIFICATIONS:

20.1. Any notification that the User must make to HELAREA under this document must be made in writing, signed, and sent to the email address: info@helarea.com

20.2. HELAREA will contact registered Users and/or those who have made purchases without registering through the email address provided by the User during their registration process or during the sale; any notification sent to said email address will be considered valid from the time of its issuance.

21. MISCELLANEOUS:

21.1. These General Terms and Conditions and theirs possible Annexes together constitute the sole agreement between the parties and form part of the relationship regarding the subject matter thereof.

21.2. Users and, where applicable, all their employees and professionals are independent parties to HELAREA and have no type of dependency, employment, agency, or representation relationship with HELAREA. The role of the Portal is limited to acting as an intermediary channel between the different agents involved in the sale of the Works.

21.3. The invalidity or nullity of any clause or provision of any of the clauses of this document shall not affect the validity of the rest of the General Terms and Conditions.

22. APPLICABLE LAW AND JURISDICTION:

22.1. The relationship between HELAREA and the User is governed by Spanish law.

22.2. When the User has the status of a consumer and user and the law requires it, HELAREA shall submit to the judges and courts of their place of residence. In cases where the law permits, the Users and HELAREA expressly waiving theiro wn jurisdiction, agreeto submit any dispute related to these General Terms and Conditions to the exclusive jurisdiction of the judges and courts of the city of Madrid.

22.3. The User may submit their claims through the services of HELAREA to the email address info@helarea.com. Likewise, we inform you that, in those cases where you have the status of a consumer, you may use the European Commission's online dispute resolution platform, which can be accessed through this link: https://consumer-redress.ec.europa.eu/index_es.